How to turn off the Facebook Messenger feature

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If you need to turn off Facebook Messenger, the only way currently available is to disconnect your Facebook page.

  1. Navigate to your Facebook Messenger Dashboard
  2. Click the ON/OFF toggle button to turn off the “Messenger Widget

Turn off Messenger widget

Please note that once you turn off your Messenger widget, you will not recover any more abandoned carts through Facebook Messenger.

Similarly you can turn the chat widget ON/OFF right below the Messenger Widget.

Turn off Customer Chat

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