Privacy Policy

Welcome to PoaCart (the “Site”).
We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by PoaCart (collectively, “Services”) (“Authorized Customers”).

What information do we collect?

We collect several different types of information for various purposes to provide and improve our service to you.

Personally Identifiable Information

Personally identifiable information refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. This is the information you provide knowingly when you sign up with us. This includes but not limited to,

  • Your first and last name
  • Email address
  • Phone number
  • Address, City, State (or Province), Zip
  • List of Facebook Pages you own
  • Gender
  • Time zone
  • Avatar/picture.

If you provide your Facebook or other third-party account credentials to, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy; for example, when you log in to our Services using your Facebook Messenger account, we may receive your personal information associated with that account, such as your Facebook pages. Certain information may be required to register with us or to take advantage of some of our features.

If you use our service through our Shopify apps, you understand that we will receive your personal information mentioned above from your Shopify profile.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How can you correct Personally Identifiable Information?

You can contact us to update Personally Identifiable Information by emailing us at support @ poacart.com.

Can you delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting support @ poacart.com. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

Tracking cookies data and usage data

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device in accordance with our Cookie Policy. This may include

  • Any Facebook chatbots you have created using the Services
  • Your conversation history with the chatbots(s)
  • IP addresses
  • Geolocation data
  • Device identification
  • “Cookie” information
  • The type of browser and/or device you’re using to access our Services
  • The page or feature you requested

“Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.

If you click on a link to a third party website or service, a third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honor “Do Not Track” requests you have set using your browser or device. We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services.

How do we use Personally Identifiable Information?

We use Personally Identifiable Information to

  • Fulfill your orders and send you your account information.
  • Customize and personalize your experience on our Site.
  • Notify you about changes to our Service.
  • Allow you to participate in interactive features of our service when you choose to do so.
  • To provide customer support.
  • Gather analysis or valuable information to improve our Service.
  • Monitor the usage of our Service.
  • Detect, prevent and address technical issues.
  • Send you strictly service-related announcements on rare occasions when it is necessary to do so.
  • Make appropriate service offerings unless you have opted not to receive such information. You may contact us at support @ poacart.com email to request that we remove this information from our database.

Out of respect for your privacy, we present the option not to receive these types of communications. Each email comes with explicit instruction to remove yourself.

With whom may the information be shared?

The information you provide on this form WILL NOT be shared to any third-party without your consent – PERIOD!

This does not include the following circumstances:

  • Subpoenas through legal procedure for law enforcement.
  • To protect and defend our rights or property.
  • To prevent or investigate possible wrongdoing in connection with the Service.
  • To protect the personal safety of users of the Service or the public.

How do we protect your information?

Personally Identifiable Information collected by PoaCart is securely stored and is not accessible to third parties or employees of PoaCart except for use as indicated above.

Your account is protected by a password for your privacy and security. If you access your account via Facebook or another third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. We audit our security systems and processes on a regular basis in our endeavor to protect the privacy of your account and other Personal Information we hold in our records.

While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Your rights

You have the right to be informed of the personally identifiable information that we have about you, the right to rectification/correction, erasure and restriction of processing. You also have the right to receive a structured, common and machine-readable format of Personal Data you provided to us.

We can only adhere to your request and provide  you with this information if we have personally identifiable information about you through you having made contact with us directly and/or you using our Site and/or Service.

You have the right to exercise any of the rights mentioned in this Privacy Policy.

You have the right to withdraw consent at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. You understand and accept that this may have a negative influence on the quality of the Site and/or services. You further agree that Poacart shall not be held liable with respect to any loss and/or damage to your personally identifiable information if you choose to withdraw consent.

You have the right to lodge a complaint with the data protection authority in your jurisdiction.

You may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at support @ poacart.com.

Service providers

PoaCart has entered into and will continue to enter into partnerships and other affiliations with a number of service providers. Such service providers may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Such service providers may include but not limited to

  • Merchant service providers – these include Paypal, Shopify Payments, or Google Pay or Apple Pay. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
  • Facebook  – We use Facebook Ads Conversion Tracking, a service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. We use Facebook Messenger to provide live chat for customer support and sale.
  • Google Analytics – This is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of the Site, to prepare reports on its activities and share them with other Google services.
  • Amazon Web Services and Digital Ocean provide our hosting. , account, E-commerce and social media service providers such as Facebook, Shopify and others.
  • ManyChat – We use the ManyChat platform to send and receive messages on Facebook Messenger.

 

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Links

This web Site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Contact Us

If you have any questions about this Privacy Policy, please contact us from the contact page.